Frequently Asked Questions

How do I book?

We advertise each course run with roughly a 20 day "window" for registrations. Once you contact us we send you our candidate guidance, privacy notice and a registration form - simply return this with a £20 registration fee and we will get you added.
The next registration window for Functional Skills opens on 30th December 2021.

How do I know which subject/level is right for me?

If you have self-studied, you should be sure you have covered all areas of competence needed before sitting the exam or assessment - we can send you the subject guide to help you determine this. If you have a tutor, they will be able to advise you on the level you are working at and your readiness for examination. If you are unsure, please contact us for further advice.

What happens if I need to change my booking?

We can normally accommodate changes if we are made aware at least 7 days before a booked exam. We do not charge for these changes on the first occasion, but subsequent changes may incur additional fees.

What if I/my child need support?

There are a number of things which can be put in place to help support learners with additional needs - these include having a support person with them during an assessment; being given extra time during an exam, and a number of other measures. 

We have an Access to Fair Assessment Policy which you are welcome to view, but for the most up-to-date and accurate advice please get in touch to discuss your needs. We DO NOT charge a fee for processing RA/SC requests.

What are the minimum system requirements?

We'll send you full details when you register/book with us, however if you have a good quality PC or laptop with a webcam and mic you should be good to go! If you're concerned, please give us a call or email and we'll do our best to help.

How do SLC assessments work?

The Speaking, Listening and Communication section of Functional Skills English is mandatory in order to gain the full qualification.
We manage this by way of a small group (3-4 learners, plus the assessor) Zoom session. We will do everything we can to help you prepare for this, just as we do with all the other assessments.
Level 1 consists of two ten minute discussions, supported by the assessor. Level 2 is similar, but learners prepare a 10 minute presentation for the first task - you will be sent the topic and supporting information a week beforehand.

Where can I find resources?

There are a number of free and paid resources available online, and we provide a CGP study guide for all learners enrolled with us, free of charge (if required). 
Please contact us if there are any particular areas you are struggling with, as we will be able to send you helpful links and exam tips.

What if I find I'm not ready?

Each assessment run allows six months in which to book your assessments, but if you find you/your child needs more time that's ok! We can move you onto a later assessment run for a nominal admin fee, and help you with resources, practice papers and mock exams as required to help you prepare.