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Frequently Asked Questions

How do I book?

We advertise each course run with roughly a 20 day "window" for registrations. Once you contact us we send you our candidate guidance, privacy notice and a registration form - simply return this with a £20 registration fee and we will get you added.
The next registration window for Functional Skills opens on 28th August 2022.

How do I know which subject/level is right for me?

If you have self-studied, you should be sure you have covered all areas of competence needed before sitting the exam or assessment - we can send you the subject guide to help you determine this. If you have a tutor, they will be able to advise you on the level you are working at and your readiness for examination. If you are unsure, please contact us for further advice.

What happens if I need to change my booking?

We can normally accommodate changes if we are made aware at least 7 days before a booked exam. We do not charge for these changes on the first occasion, but subsequent changes may incur additional fees.
Where less than 48 hours' notice is given of a cancellation, a charge of £10 will be applied. This covers the cost of moving the exam, and compensating the invigilator for short-notice cancellations.

What if I/my child need support?

There are a number of things which can be put in place to help support learners with additional needs - these include being given extra time during an exam, having a "prompt" to help keep the learner focussed, and a number of other measures. If you want to apply for Reasonable Adjustments, you should allow a minimum of 20 working days when booking your assessment.

We have an Access to Fair Assessment Policy which you are welcome to view, but for the most up-to-date and accurate advice please get in touch to discuss your needs. We DO NOT charge a fee for processing RA/SC requests.

What are the minimum system requirements?

We'll send you full details when you register/book with us, however if you have a good quality PC or laptop with a webcam and mic you should be good to go! If you're concerned, please give us a call or email and we'll do our best to help.

Where can I find resources?

There are a number of free and paid resources available online, and we provide a CGP study guide for all learners enrolled with us, free of charge (if required). 
Please contact us if there are any particular areas you are struggling with, as we will be able to send you helpful links and exam tips.

What if I find I'm not ready?

Each assessment run allows six months in which to book your assessments, but if you find you/your child needs more time that's ok! We can move you onto a later assessment run for a nominal admin fee, and help you with resources, practice papers and mock exams as required to help you prepare.

Can I pay in instalments?

When you register for Maths, we take only a £25 deposit fee. The remainder is only due once you are ready to book assessments. Payment MUST be made in full before the assessment can take place, but if you book in advance you can make part payments, provided the balance is paid at least seven days prior to the first exam - just let us know this is what you would like to do.
As from January 2023, a small amount of final English registrations will be accepted but full payment must be made upon registration - this is to minimise the risk to other learners from "no shows" and those who later change their mind.

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